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Moreover, casino hosts must form good relationships with co-workers who interact with players on a daily basis, such as dealers and pit bosses, as they can be an invaluable resource when it comes to satisfying players.
Hosts must maintain a professional demeanor at all times and provide outstanding customer service. One of the primary ways that casinos cater to preferred guests is by offering comps.
As a host, you may need to justify the cost of each player's comps to a marketing executive or other casino manager -- so you'll need to balance player retention with the cost of comps to the casino.
Overall, part of your job is to ensure that the casino has a good chance of coming out ahead. The level of responsibility a casino host will have mainly depends on the particular property they work for, but typically, you'll spend your days emailing or calling players from the casino's loyalty program, determining the appropriate level of comps and overseeing that players are satisfied with them.
Some employers may also have you booking the reservations for valued guests, coordinating special events meant to attract new players, resolving customer complaints and drafting and distributing reports to management.
Each casino has its own requirements when hiring hosts. Some require a degree, others value prior casino experience and some may even be willing to hire you without either.
But generally, you can count on any combination of business experience, outstanding communication skills and a professional and likeable demeanor as the qualities casinos will demand.
Michael Marz has worked in the financial sector since , specializing in wealth and estate planning. After spending six years working for a large investment bank and an accounting firm, Marz is now self-employed as a consultant, focusing on complex estate and gift tax compliance and planning.
Retaining High Rollers A large part of a casino host's job is initiating contact with guests that the casino identifies as being a high roller, or who has the potential to become one.
Comps can range from complimentary meals, beverages, and show concert or theater tickets right up to full accommodation in a hotel casino.
A casino host will develop a relationship with every level of gambler , from first-timers playing quarter slots to high-profile multimillion-dollar gamblers a high roller.
Comps issued by hosts vary greatly and can be anything from a free buffet coupon to luxurious villas and private charter flights to the casino.
The level and issuance of these comps by the host is done using mathematical formulas that calculate the theoretical loss of a player based on wager size, session length and the house edge of the game.
Based on this formula, the host will be authorized to re-invest a percentage of this theoretical win back into the player by issuing freebies with the aim to build a loyal relationship with the player.
The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.
The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared with competing casinos and their own casino hosts.
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